Practice Management
Your patients ghosting you? Time to fix that. The dreaded no-show, that last-minute “Can’t make it, sorry!” text, or worse: pure radio silence. It’s frustrating. It kills revenue. And it can throw off your entire team’s flow like a Wi-Fi drop during Netflix night.
Two innocent-sounding phrases are killing your bookings. Learn what to say instead and how small language tweaks at the front desk can lead to big revenue wins.
And Stop Leaving Patients (and Revenue) on the Table If you’re running a physical therapy clinic, you know care plans are the lifeblood of patient outcomes and your bottom line. But here’s the kicker: most clinics don’t lose patients because of bad treatment. They lose them at the front desk.…
Are you wondering what it really takes to grow a physical therapy practice from a single clinic to a multi-location powerhouse? Many PT practice owners struggle to scale beyond one or two locations, but Dr. Josh Funk has defied those odds.
Utah just pulled a major power move and became the first state in the country to officially recognize physical therapists as primary care providers for neuromusculoskeletal conditions. That’s not just big news. That’s headline-on-the-wall-of-the-clinic news.
What separates a thriving orthopedic or physical therapy practice from one that struggles with patient conversions? The answer lies in measuring and optimizing front desk sales performance. We recently had an insightful conversation with Jerry Durham, CEO of The Client Experience Company, where we discussed the importance of tracking key…
Strategies to help you respond to negative reviews in a way that highlights your values, services, and brand—with a touch of charm.
Patients love convenience. Whether it’s high-tech treatments, friendly staff, or easy-to-use online services, making the experience smooth at every touchpoint is key to attracting and retaining patients.
